Confidentiality of customer information with a clear Privacy Policy is advantageous for us to bring trust to customers and long-term development.

This action is also considered an important factor for us to develop further in the future. The following are some of our privacy policies for our customers.

1. Information privacy policy

  • Filmore & Union always respects and appreciates our customers. Thus, customer information when purchasing products or using our services will be confidential.
  • We do not collect customers’ personal information, so we do not provide information to third parties. The information we collect from your usage history or search history may be used for the following purposes:
  • Provide goods, take care of customers or perform transactions requested by customers.
  • Send information to customers.
  • Strengthen relationships and interactions with customers.
  • Without the customer’s consent, we will not provide customer information data to third parties for them to use for advertising purposes.
  • We are committed to protecting the privacy of our customers’ personal information. We will also make every effort and use appropriate measures to protect information. 

2. Information we collect

We do not ask customers to register for an account and provide personal information. Our website is based on an IP address. So that we collect information such as purchase history, product search history, this information will be kept and protected by us for serving a good customer experience.

For example, based on analyzing a customer’s search history, we’ll send you a list of recommended products. We promise not to collect any other information from you.

3. How do we use your information?

Besides commitment, we also protect the security of your information. We are committed to using the information for the right purposes and improving our customers’ shopping experience. All information we collect from you will be used to improve the quality of our services.

Since you visited our website, your data has been collected by us. For example, you are interested in a catalog of digital products.

We will prioritize displaying these products for you instead of spending time searching. Anyway, visit our website and try it!

4. Chatbot feature

This action is also considered as our connection channel with customers. When you visit our website, you will see a chat screen displayed.

Our team is ready to help you at any time. So feel free to contact us! It also often happens when you visit other websites. You can be assured of the confidentiality of the information we are committed to!

5. Cookies, web beacons, and third-party cookies

Cookies are used for information and data collection purposes. It allows us to manage and maintain the service.

Through it, we also know how our users use the services. As mentioned above, user information is strictly protected to help improve the quality of our services.

About third-party tracking technology and web beacons are also used for operational purposes. Yet, we take our partner selection very seriously. Please double-check before providing your personal information!

6. Links

All your searches on our site and display of results links you can absolutely click and use. It’s safe. However, for links that appear under Google’s ad attribution, be sure to double-check!

7. Policy towards children

It is illegal for children under the age of 13 to use the Internet under treaty law. So we always respect and protect children.

All searches or activities by children under the age of 13 on our website are prohibited. We also do not collect information from children under the age of 13 because it is illegal.

8. Information security

The protection of user information is extremely important for long-term development. Thus, we strictly adhere to consumer protection standards.

We prevent and destroy activities related to the collection of users’ IPs. However, you also need to be very careful in providing your personal information during internet activities.

9. Execution

We always take our commitments seriously to our customers. If there is any claim or dispute between the consumer and us, the regulator will resolve it.

10. Cookie DoubleClick DART

Like other websites, Google may use our cookies as a third-party vendor. It is google’s DART cookie policy to serve relevant ads to users across multiple websites.

If you find this policy bothering you, you can visit the link: http://www.google.com/privacy_ads.html and opt-out of advertising and other information with the privacy policy by Google.

11. Our Advertising Partner

We have safe and friendly partners. They may therefore also use Cookies in conjunction with web beacons on filmoreandunion.com which our partners may use. Your information obtained from cookies will also be kept confidential in accordance with the third party’s privacy policy.

12. Amazon Affiliate Program

Filmore & Union is one of many partners of the Amazon Services LLC Affiliate Program. So the product listing links from amazon are safe ones that you can trust. When you click on a product link on Amazon, we get a small commission.

13. Changes to this privacy policy

With important changes related to information security or sales policies, we will send detailed notices to customers.

For information that is not too important, we will actively update the policy section. It means that not all changes will be communicated to us. Please actively update if you want! Contact our team for the latest policy.

 

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